Our Commitment to Your Privacy
At Balo Services, your privacy is a priority. We strive to create a safe and calm environment where you can interact, learn, and grow. All personal data is stored securely, and we handle it with care.
Consent to Privacy Policy
By creating an account and using Balo Services — whether through direct registration or social authentication methods such as Google, Facebook, or other third-party services — you automatically consent to our Privacy Policy and agree to the collection, storage, and use of your information as described herein.
When you register using social authentication (such as Google OAuth), we collect basic profile information provided by the third-party service, including your name, email address, and profile picture. This information is used solely for account creation, identification, and communication purposes.
Cookies & Website Data
We use cookies to improve your experience on our website, remember your preferences, and analyze traffic. These cookies help us maintain smooth functionality, but do not store sensitive personal information.
Data Storage & Security
All the data we collect, such as preferences, usage patterns, or anonymized interactions, is stored in secure servers with modern encryption and safety measures. Access is restricted to authorized personnel only.
Using Data to Build AI Features
We are developing AI tools to help you navigate Balo Services, suggest skills, and provide helpful recommendations. To improve these tools, we may use anonymized data patterns — for example, how users interact with different features or the types of skills offered.
Important: We do not use your personal profile, real name, email, or any sensitive information when training AI. The AI learns from generalized, anonymized patterns to better understand human behaviors, skills exchange, and learning trends.
Transparency & Control
You have full control over your data. You can request a copy of your stored information, delete it, or opt-out of data usage for AI improvements at any time. Our Account Settings make this simple and transparent.
Sponsorship and Advertisement Data
If you submit a sponsorship request or advertise with Balo Services, we collect and store additional information necessary to process and display your advertisement:
- Business Information: Company name, contact details, website URL, and business description
- Advertisement Content: Images, videos, and text that you upload for display on our platform
- Payment Information: Payment transactions are processed through Stripe. We store payment confirmation details, transaction IDs, and sponsorship duration, but do not store your full payment card information
- Sponsorship History: Records of your sponsorship requests, approval status, payment amounts, durations, and placement areas
- Communication Records: Emails and correspondence related to your sponsorship, including approval notifications, rejection reasons, and support inquiries
This information is used exclusively for managing your sponsorship, displaying your advertisement, processing payments, and providing customer support. We do not sell or share sponsor information with third parties except as required for payment processing (Stripe) or legal compliance.
Email Communications
By using Balo Services, you agree to receive emails from us regarding:
- Account-related notifications and security alerts
- Service updates and platform announcements
- Sponsorship status updates (approval, rejection, payment confirmation)
- Responses to support inquiries and feedback
- Promotional content and educational resources (with opt-out available)
You may adjust your email preferences through your account settings or by contacting services@baloservices.co.uk. Please note that certain transactional and security-related emails cannot be disabled as they are essential for account management.
Summary
- By registering (including via Google/Facebook social login), you automatically consent to this Privacy Policy.
- We respect your privacy and store data safely with encryption and security measures.
- Cookies are used for functionality and analytics only.
- Anonymized data may be used to enhance AI features.
- Personal identifiable information is never shared or used in AI training.
- Sponsorship data is collected for advertisement management and payment processing.
- You automatically consent to receive emails related to your account and services.
- You retain control and can request deletion at any time.
Your trust is important to us. Breathe easy, explore, and enjoy a mindful experience on Balo Services.
