Terms of Service

Welcome to Balo Services 🌸

Thank you for being part of our mindful and supportive community. By using Balo Services, you agree to follow these terms of use and contribute to a respectful, safe, and growth-focused environment.

1. Account Responsibilities

• All users must provide accurate and up-to-date registration information.
• Each account is personal and must not be shared or sold to another individual or organization.
• You are solely responsible for all activities that occur under your account. Protect your login details at all times.

2. Content and Conduct

• Users must treat each other with kindness, patience, and professionalism.
• Harassment, bullying, hate speech, or any disrespectful behavior is strictly prohibited.
• All content shared — including text, images, and videos — must be appropriate for a professional and educational environment.
• Illegal, explicit, or harmful content will result in immediate account termination.

3. SkillSwitch, Mentorships, and Services

• Balo facilitates skill swaps, mentorships, and services but is not responsible for outcomes or agreements made between users.
• Users are encouraged to maintain clarity, honesty, and professionalism when offering or receiving services.
• Disputes between users should be handled calmly and respectfully. Serious issues can be reported to the Balo support team.

4. Chatting and Messaging Etiquette

• All chat conversations are intended for positive collaboration, learning, and mentorship.
• Do not share, screenshot, copy, or forward private chat messages without consent.
• Respect user boundaries — no spam, offensive language, or solicitation.
• Our chat systems are monitored for safety and to ensure compliance with community standards.

5. Video Call and Meeting Policy

• Video calls on Balo Services are private and protected by mutual respect.
• Recording, screen capturing, or photographing video calls — even with an external device — is strictly prohibited.
• Any user found recording or distributing private calls may face immediate account termination and potential legal action.
• Calls must remain professional. Any form of inappropriate behavior, harassment, or sexual content is not tolerated under any circumstance.

6. Privacy and Data Use

Balo respects your privacy and data. We collect only what is necessary to provide our services. By using Balo Services, you agree to our Privacy Policy which explains how we handle your information securely and responsibly.

7. Communications and Notifications

By creating an account and using Balo Services — whether through direct registration or social authentication methods such as Google, Facebook, or other third-party services — you automatically consent to our Terms of Service and to receive communications from us via email or other contact methods associated with your account. These communications may include:

• Service updates, announcements, and platform improvements
• Account notifications, security alerts, and important policy changes
• Responses to your inquiries, support requests, or feedback
• Information about new features, opportunities, or community initiatives
• Promotional content, educational resources, or relevant offerings that enhance your experience

We are committed to communicating with respect and relevance. While certain transactional and security-related emails are necessary for account management, you may adjust your preferences for promotional communications through your account settings or by contacting our support team at services@baloservices.co.uk.

8. Sponsorships and Advertisements

Sponsorship Submissions

Balo Services offers sponsorship opportunities for businesses and individuals to promote their brand or services on our platform. By submitting a sponsorship request:

• You confirm that all submitted content (images, videos, text) complies with our community standards and legal requirements
• You grant Balo Services permission to display your advertisement materials in the agreed placement areas
• All media must meet our technical requirements (1200×800 pixels, appropriate file formats)
• Content must be appropriate for a professional, educational, and community-focused environment
• Sponsorship requests are subject to review and approval by our team

Pricing and Payment

Sponsorship pricing is based on duration and is non-negotiable:

• Pricing ranges from £150 for 7 days to £70,000 for 12 months
• Full payment is required upfront before content is displayed
• All payments are processed securely through Stripe
• Payment confirms your acceptance of the selected duration and placement
• Pricing is subject to change at Balo Services' discretion for future sponsorships

Refund Policy

Due to the nature of digital advertising and immediate resource allocation, sponsorship payments are generally non-refundable. However:

• Approved and Paid: If your sponsorship has been approved and paid, but we have not yet uploaded your content, you may request a full refund within 24 hours of payment
• Content Already Live: Once your advertisement is live and visible on the platform, no refunds will be issued for any reason
• Rejected Sponsorships: If your sponsorship is rejected before payment, no charges are applied
• Technical Issues: If Balo Services fails to display your content due to technical errors on our end, you may receive a prorated refund or extension based on downtime
• Policy Violations: If your sponsorship is terminated due to violation of our terms, inappropriate content, or deceptive practices, no refund will be provided

To request a refund or discuss sponsorship concerns, contact services@baloservices.co.uk with your sponsorship reference number.

Content Removal and Termination

Balo Services reserves the right to remove or terminate any sponsorship immediately if:

• The content violates our community standards or Terms of Service
• The advertisement contains false, misleading, or deceptive information
• User complaints or legal issues arise related to the sponsored content
• The sponsor violates any terms of this agreement

In such cases, no refund will be issued, and the sponsor may be prohibited from future sponsorship opportunities.

9. Prohibited Activities

• Hacking, spamming, impersonation, or disruption of services is forbidden.
• Do not attempt to exploit, reverse-engineer, or manipulate any Balo system.
• Posting or transmitting any sexual, explicit, or offensive content is considered a high-level violation.
• Violating these rules will lead to permanent account deletion and potential legal action.

10. Intellectual Property

You retain ownership of your content, but by posting or sharing it within Balo, you grant us permission to display it within the platform for community and educational use. Please ensure all uploads and materials are your own or used with permission.

11. Termination of Service

Balo Services reserves the right to suspend or terminate accounts that violate our terms, harm others, or threaten the peace and purpose of the community. Severe violations such as harassment, recording without consent, or sharing sexual content will result in immediate removal and may be referred to legal authorities.

12. Limitation of Liability

Balo Services provides a platform for people to connect, learn, and grow. However, Balo cannot be held responsible for any direct or indirect damages, loss of data, or disputes between users. All participation is voluntary and at your own discretion.

13. Updates and Modifications

These Terms may be updated periodically to reflect community or legal changes. Updates will be posted on this page, and your continued use of the platform signifies your acceptance of the most recent version.

14. Summary

• Be respectful, kind, and professional.
• Never record or screenshot private content or calls.
• Use Balo with mindfulness and good intentions.
• Violations of privacy or conduct will result in immediate action.

By using Balo Services, you agree to these terms and contribute to a community that values respect, compassion, and responsible growth.